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1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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A woman relaxes in a hammock, using a laptop while enjoying a peaceful outdoor setting.
A woman relaxes in a hammock, using a laptop while enjoying a peaceful outdoor setting.

Lock in your rate with confidence

Choose your term, set up Auto Pay and enjoy more predictable monthly billing.

Direct to plans
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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

Meet our new app

The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.

New to Direct Energy? Get an exclusive offer when you download the app.§

Unlock your offer

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

 

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Top frequently asked questions

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Higher energy bills are often caused by:

  • Increased energy usage
  • Colder or hotter weather
  • Longer billing periods
  • Higher rates
  • Carried-over balances
  • Additional consumption days between meter readings

Explore more information to understand your bill and home efficiency advice in our Learning Centre.

It's quick and easy! Just transfer your existing Direct Energy service online.

First, log in to your Online Account with your username and password. Once logged in, the "Transfer service" link should be on the top navigation menu. When you click that link, you'll receive prompts to provide the following information:

  • What date would you like to stop service at your old address?
  • What date would you like to start service at your new address?
  • What is your new address?

After you click the button to confirm your transfer information, you'll see plan options and the current rates for those plans in your new service area.

If you cannot process the transfer online or don't see the "Transfer service" link or the plan option you want, call Customer Service at 1-866-374-6299 for assistance. Moving within Canada? Find helpful moving tips.

Top links

Customer care

Electricity + natural gas plans

Regulated rates

About Direct Energy

Learning centre

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18