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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

Pay less* than the Rate of Last Resort

 

Get a 2-year fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

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Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

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If you haven't selected or are no longer receiving service from a different retailer or supplier for your natural gas or electricity services, Direct Energy Regulated Services automatically becomes your supplier. 


We purchase electricity and natural gas on your behalf in the competitive energy marketplace and supply it at a regulated rate that is reviewed and approved by the Alberta Utilities Commission (AUC). As your supplier, we are also responsible for billing and customer service.

You can easily transfer your services through your Online Account. Once you log in, you can either click the "Move or Transfer" button below your account overview. Or, you can click the menu and select "Move or Transfer Service" under "Manage Services" and follow the steps. 


Or, you can let us know you are moving by calling us at 1-866-420-3174. If you let us know about your move about one week before you move, we can transfer your account to your new address. Then it's one less thing you have to worry about!

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About Direct Energy

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Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18