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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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A man and woman seated at a restaurant table, engaged in conversation over a meal.
A man and woman seated at a restaurant table, engaged in conversation over a meal.

Don't wait to save

Pair electricity and natural gas to enjoy low introductory rates until December 31, 2026.*

Direct to offer
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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre
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Direct Energy login screen displayed on an iPhone, featuring fields for username and password.
Direct Energy login screen displayed on an iPhone, featuring fields for username and password.

Meet our Direct Energy app

Manage your energy account anytime. View bills, make payments, track your energy use, access rewards and more—all in one place.

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Set up Auto Pay to avoid missing a payment and late fees.

 

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Top frequently asked questions

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Higher energy bills are often caused by:

  • Increased energy usage
  • Colder or hotter weather
  • Longer billing periods
  • Higher rates
  • Carried-over balances
  • Additional consumption days between meter readings

Explore more information to understand your bill and home efficiency advice in our Learning Centre.

If you haven’t chosen an energy retailer in Alberta, or your previous retailer is no longer supplying your service, you may automatically receive service from the default regulated provider for your area. Default regulated providers are location-based and vary across Alberta.

In some cases, energy service may still be active at a property even though no one has formally taken over responsibility for the account. When this happens, we may use property or land title records to identify the responsible party for the energy used at the site.

As a regulated energy provider, Direct Energy Regulated Services (DERS) supplies electricity and natural gas at rates reviewed and approved by the Alberta Utilities Commission (AUC), and manages billing and customer service for your account.

It's quick and easy! Just transfer your existing Direct Energy service online.

First, log in to your Online Account with your username and password. Once logged in, the "Transfer service" link should be on the top navigation menu. When you click that link, you'll receive prompts to provide the following information:

  • What date would you like to stop service at your old address?
  • What date would you like to start service at your new address?
  • What is your new address?

After you click the button to confirm your transfer information, you'll see plan options and the current rates for those plans in your new service area.

If you cannot process the transfer online or don't see the "Transfer service" link or the plan option you want, call Customer Service at 1-866-374-6299 for assistance. Moving within Canada? Find helpful moving tips.

Direct Energy Regulated Services accounts are not transferred between addresses because regulated services do not operate under fixed-term contracts.

If you’re moving, you’ll need to:

  • Cancel service at your current address
  • Sign up for new service at your new location

You can complete both requests through your Online Account or by contacting Customer Care before your move date. We recommend setting up service for your new address at least one week before your move to help avoid delays or unexpected billing issues.

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Customer care

Electricity + natural gas plans

Regulated rates

About Direct Energy

Learning centre

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18