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Depending on where you live in Alberta, you typically have two options when buying electricity and natural gas - the Regulated Rate Option (RRO) or sign up with a retail energy provider like Direct Energy.
Competitive retail rates (or deregulated rates) are the current electricity and natural gas prices offered by retail energy providers and give you the option to choose the energy plan that's best for you.
Regulated rates are the default option for anyone who has yet to select a retailer or prefers a month-to-month rate without a contract. The RRO rate can fluctuate from month to month, depending on market conditions.
Our innovative energy options include Fixed Price Stability, Cashback Rewards & the ability to bundle your Natural Gas & Electricity in one bill.
Direct Energy Regulated Services provides the Regulated Rate Option (RRO) for Natural Gas and Electricity for your home or business.
Selecting this option will redirect you to www.DirectEnergyRegulatedServices.com
Customers are free to purchase natural gas services or electricity services from a retailer of their choice.
For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
Enrolling for service with Direct Energy is simple, and you can do it over the phone or via the web, depending upon your location in our service area. There will be no service interruptions, no hassles and you'll receive the same monthly bill as always from your local utility company.
Compare plans to find one that matches your needs. We offer fixed and variable rate plans that allow you to bundle your electricity and natural gas on one bill. You also have the option to add a percentage of Green energy to the energy bundle or electricity plan of your choice.
Complete the sign-up process online in less than 10 minutes or call us. Be prepared to provide your contact information, service address, and desired service start date. That's it!
Deregulation opened energy markets to competition and created choices for consumers. Since Alberta has a deregulated market, customers can either purchase energy from the regulated service provider in their area (e.g., Direct Energy Regulated Services) or shop available competitive retailers (e.g., Direct Energy) to find the best fit for their household.
The distribution company is responsible for transmitting, connecting and disconnecting electricity and natural gas to your home and for reading and maintaining the meters on your home. Transmission and distribution companies also maintain the power lines, pipelines and other equipment used to distribute energy.
This is the number attached to the meter installed on your premise. This number is unique to each meter assigned.
This fee covers the costs related to billing customers for electricity and natural gas and providing customer service.
This charge recovers the cost of the lower voltage lines that carry electricity from the transformers to the customer's meter. All operating costs and revenue for distribution and transmission companies are recovered through the delivery charges.
All operating costs and revenue for your Natural Gas Distributor, such as ATCO Gas, are recovered through the delivery charges. The fixed charge is a flat daily charge to recover a portion of the total delivery charges. The variable charge covers the remainder of the total delivery charges. The variable charge is based on natural gas consumption for the billing period.
The LAF is a surcharge levied by the customer's municipality through the distributor. The Alberta Utilities Commission does not approve it.
This item reflects temporary changes to a customer's bill approved by the Alberta Utilities Commission. It may be a credit or a debit.
The Federal Carbon Tax is part of the federal government's carbon pollution pricing system. It applies to fuels that emit greenhouse gases, including natural gas, when combusted. It took effect in Alberta on January 1, 2020 and was designed to increase every April 1 thereafter until 2030.
Besides signing up for an energy plan, there are many other things to consider when planning a move, and we want to help! We've put together a quick list of tips to make your transition easier.