Please verify your service location to access this:
Please verify your service location to access this:
Enjoy price protection & peace of mind on a 2-year bundled plan.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
Sign up for fixed rates:
Direct Energy customer support:
Direct Energy Regulated Services sales & support:
Enjoy price protection & peace of mind on a 2-year bundled plan.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
Compare your energy options
In Alberta, you can choose between fixed, floating and regulated rates. We're here to help you find the right fit for your home or business!
Looking for a plan that suits your energy needs? Our fixed rates provide you with price stability, protecting you from market ups and downs. Prefer flexibility? Our floating rates adjust with the market each month, letting you take advantage of lower prices when they happen.
No matter which option you choose, you’re never locked in—no enrolment fees, no exit fees, and no penalties. Switch or cancel anytime, hassle-free!
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
All rate options have no enrolment or exit fees. Cancel your rate or plan at any time with no penalty!
All rate options have no enrolment or exit fees. Cancel your rate or plan at any time with no penalty!
While a market-based rate (e.g. floating rate or regulated natural gas rate) can save you money when the market rate is low, a fixed-rate plan provides more price stability and could be a better choice for you and your wallet. Here are the key differences between these energy options to help you choose the right fit for your needs:
Fixed rates: These plans offer a set price per unit of energy for a specified contract term, providing price stability and predictability in monthly bills.
Floating (variable) rates: These rates fluctuate monthly based on market conditions, allowing consumers to benefit when market prices are low but also exposing them to potential price increases.
Regulated rates: Regulated rates are the default rates for consumers who haven't signed a contract with a competitive retailer. While the regulated natural gas changes monthly, the Rate of Last Resort is a fixed rate set every two years. Both regulated rates are approved by the Alberta Utilities Commission to ensure fairness.
As of January 1, 2025, Alberta’s Regulated Rate Option (RRO) has transitioned to the Rate of Last Resort (RoLR) as the default electricity rate for customers who haven't chosen a competitive retailer. The RoLR will offer a fixed rate set every two years, with adjustments at the end of the term capped at a maximum of 10%.
Here’s how the Rate of Last Resort fixed rate compares to competitive fixed rate plans:
Signing up for a fixed rate can help you avoid market volatility and ensure financial security through rate stability for as long as you need it. Plus, there are no enrolment or exit fees. When rates go back down or drop below your fixed rate, you can always switch to a market-based rate plan and take advantage of that lower rate. Also, for some, knowing exactly what you'll pay for electricity every month allows you to be financially prepared and offers peace of mind.
The more cost-effective option will vary depending on market conditions and individual consumption patterns. Ultimately, finding the right fit for your home depends on your household's energy consumption patterns, budget flexibility, and risk tolerance.
Fixed rates provide budget certainty, while floating rates and regulated natural gas rates can offer savings when market prices are low.
Yes, you can! All our rate options have no enrolment or exit fees, allowing you to switch between our fixed, floating and regulated rates without penalties. However, if you’re switching to Direct Energy from another provider, it's essential to review their contract terms, as some may include exit fees.
Both floating rates and the regulated natural gas rate are adjusted monthly based on market conditions.
If you’re not enrolled in a fixed or floating energy rate plan, you will be automatically placed on the default rate (e.g. Rate of Last Resort or regulated natural gas rate) with the regulated provider in your area.
With Direct Energy's Green Option, you can balance out your electricity usage with renewable energy produced right here in Canada for just 40 cents a day! Plus, earn an annual $25 Green Cashback Loyalty Reward, and a $25 Visa Prepaid Card. Watch this video to learn more about the positive impact our customers have made by going green with us.
Visit our frequently asked questions hub to learn more.
^By combining your gas and electricity onto one bill, you'll save 20% on Direct Energy's administration fees. Instead of paying $12.50 per site each month, you will only be paying $10.00 per site each month, totalling $20.00 per month, a savings of $5 per month.
^^The amount of Green Cashback Rewards you will receive will vary depending on the term duration of the energy and Green Option plan you select. Your Cashback will be applied to your bill annually on the anniversary date of your energy plan.
*Plus a daily administration fee of $0.672 per site.
**Plus a daily administration fee of $0.385 per site.
~Based on an average of the lowest advertised 5-year fixed rates from ATCO Energy, EasyMax, and Direct Energy as of September 25, 2025.
3Our Surge Protection Plan is available for $6.99/month for $1,000 CAD annual coverage or $9.99/month for $2,000 CAD annual coverage. This plan protects personal electronics and appliances from electrical surges. Coverage is available to both existing and new customers enrolled in Dual Fuel, Electric only, or Natural Gas only plans. For details on how to make a claim, FAQs, and additional information about the Surge Protection Plan, please visit directenergy.ca/en/surge-protection. Please review our Terms and Conditions for detailed information regarding your cancellation rights.
Peace of mind with fixed price stability