ALERT: Due to the Canada Post strike, you will not receive your bill by mail. Read more.

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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

Feel the free with 2 FREE months of electricity.*

Don't pay for electricity in November and December* with our 2-year fixed-rate plan.

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

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Set up Auto Pay to avoid missing a payment and late fees.

 

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Change your service

Whatever the reason you need to make changes to your service, we are here to help simplify the process.

 

Please scroll down to view what to do if you are planning a move or have received a Pending Disconnection Notice.

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Are you moving?

If you are moving and want to transfer your regulated services to a new address, call us at 1-866-420-3174. If you notify us of your move approximately one week before you move, we can transfer services to your new address. You can also inform us of your move by logging into your Online Account, going to "Other services," and clicking "Transfer services." 

If you are moving and no longer require our services, please notify us at least three full business days in advance by calling 1-866-420-3174. Please provide your new mailing address so we can send you your final bill.

Have you received a Pending Disconnection Notice? 

If you’ve received a Pending Disconnection Notice, it means your account balance has been past due for at least 60 days, and an account payment is required immediately.

Don't worry! We have a range of immediate and future payment options to help you avoid disconnection:

Make an immediate payment:

  • Sign in or set up an online account and make a payment in your Online Account.
  • Make a one-time payment using our automated phone system (1-866-420-3174), which is available 24 hours per day.


Set up a payment arrangement with us:

To be eligible for a payment arrangement, your account status must meet the following criteria:

  • Your account must be active.
  • Your account cannot include any existing payment arrangements.
  • Your account cannot have any previously broken payment arrangements in the past 12 months.
  • The date of request for an arrangement cannot be past the date of disconnection noted in your Pending Disconnection Notice.

If you meet the above criteria, a payment arrangement can be created by calling us at 1-866-420-3174.


Set up budget-friendly or automated monthly payments to avoid the risk of disconnection in the future:

  • We offer two convenient payment plans to pay your monthly energy bills.
Bill payment options

Frequently asked questions

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We understand that our customers may face hardship and financial difficulties at any time. We've put together a list of agencies that may be able to provide some financial support.

Yes, you do need to pay your final bill. It reflects the amount of electricity and/or natural gas you have consumed until your service end date.

We will continue to send you a bill for as long as you have any amounts owing. It is also possible for bills to be sent to you after you close your account. These might include adjustments to previous charges. These changes are usually from your distribution company providing us with updated actual meter read data rather than an estimate.

Your paid security deposit, plus interest, will automatically be applied to your account after 12 consecutive months of on-time payment history or it will be applied to any remaining balance on your final bill, whichever comes first.

Got questions?

We have the answers.

 

View our FAQs

Have a question about rates or need help placing an order?

Call us: 1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays