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1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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A man in an orange shirt and blue jean shorts skiing down a snowy slope, showcasing his skills by jumping through the air
A man in an orange shirt and blue jean shorts skiing down a snowy slope, showcasing his skills by jumping through the air

2 FREE months of electricity* is back

Feel the free when you choose a 2-year bundled plan.*

View offer
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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

Meet our new app

The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.

New to Direct Energy? Get an exclusive offer when you download the app.§

Unlock your offer

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

 

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About Direct Energy

Energy for Albertans. By Albertans.


Choice. Simplicity. Innovation. Learn how Direct Energy has powered Alberta homes for decades.

About Direct Energy About Direct Energy About Direct Energy

About Direct Energy

Direct Energy provides electricity and natural gas to homes across Alberta. We believe in keeping energy simple.

That means flexible plans, clear pricing and practical tools that make managing your energy easier. Less unnecessary complexity. More straightforward service from a team that lives and works here too. 

View energy plans
Why choose Direct Energy
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Couple sitting while using a laptop
Couple sitting while using a laptop

Alberta’s energy made clearer and easier

Energy can feel complicated. Our job is to make it easier, with clear choices, helpful tools and support that puts customers first. 

See how we help customers
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A woman smiles while holding a bag filled with clothes, showcasing her joy and excitement.
A woman smiles while holding a bag filled with clothes, showcasing her joy and excitement.

Supporting the communities we call home

From local partnerships to community initiatives, we’re committed to making a positive impact where our customers and employees live and work. 

Explore our community impact
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A woman smiles while holding a bag filled with clothes, showcasing her joy and excitement.
A woman smiles while holding a bag filled with clothes, showcasing her joy and excitement.

Built on decades of experience

From Alberta’s evolving energy market to today’s digital tools, we’ve continued to adapt—helping customers navigate change with clarity and confidence. 

Read our story

Careers at Direct Energy

Our people power everything we do.

Across Alberta, our teams help customers understand their energy, build better tools and support the communities where we live and work.

 

If you’re looking for meaningful work in a changing industry—and a team that values clarity, collaboration and growth, we’d love to hear from you.

View career opportunities
Show all answers

Direct Energy Alberta is a competitive electricity and natural gas retailer serving residential and business customers across Alberta.

No. Your local utility delivers energy to your home. Direct Energy provides electricity and natural gas plans and handles billing, pricing options, and customer service. 

Founded in 1986 as a competitive energy retailer focused on giving Albertans more choice in how they buy energy, Direct Energy has played a significant role in Alberta’s deregulated energy market since its early development.

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18