Compliance Plan and Code of Conduct Requirements

Direct Energy Partnership is bound by the provisions of the Code of Conduct Regulation. Complaints respecting possible contravention of this Regulation by Direct Energy Partnership should be directed to Direct Energy at 1-866-374-6299; and to the Alberta Utilities Commission (Ph: 780-427-4903; website: or the Market Surveillance Administrator (Ph: 403-705-3181; website: The Alberta Utilities Commission and the Market Surveillance Administrator are independent of Direct Energy Partnership.

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The Direct Energy Marketing Limited Compliance Plan to the Code of Conduct Regulation has been approved by the AUC on an interim basis.