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1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

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Compliance plan and code of conduct requirements

Effective January 9, 2024

Direct Energy Regulated Services and Direct Energy Partnership Compliance Plan to the Code of Conduct Regulation
The Direct Energy Regulated Services and Direct Energy Partnership Compliance Plan to the Code of Conduct Regulation has been approved by the AUC effective January 9, 2024.

Inter-Affiliate Code of Conduct and Compliance Plan
The Inter-Affiliate Code of Conduct and Compliance Plan has been approved by the AUC effective January 9, 2024.

Annual Compliance Report for DERS Inter-Affiliate Code of Conduct and Compliance Plan

Code of conduct regulations

Code of Conduct Regulation

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Code of conduct information

Direct Energy Regulated Services is bound by the provisions of the Code of Conduct Regulation. Complaints respecting possible contravention of this Regulation by Direct Energy Regulated Services should be directed to Direct Energy Regulated Services at 1-866-420-3174 and to the Alberta Utilities Commission at 403-310-4282 in Alberta or 1-833-511-4282 outside Alberta, or mail to:info@auc.ab.ca; or the Market Surveillance Administrator at 403-705-3181 or mailto: compliance@albertamsa.ca. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of Direct Energy Regulated Services.