Compliance Plan and Code of Conduct Requirements

Direct Energy Partnership is bound by the provisions of the Code of Conduct Regulation. Complaints respecting possible contravention of this Regulation by Direct Energy Partnership should be directed to Direct Energy at 1-866-374-6299; and to the Alberta Utilities Commission at 403-310-4282 in Alberta or 1-833-511-4282 outside Alberta, or info@auc.ab.ca; or the Market Surveillance Administrator at 403-705-3181 or compliance@albertamsa.ca. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of Direct Energy Partnership.

You need Adobe Acrobat Reader to open these PDF documents. You can download the software for free.