Alberta Wildfire Support

We're here to help Albertans and our customers impacted by the recent wildfires.

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Wildfires in Alberta are spreading fast, and the government has issued a state of emergency. We at Direct Energy have an unwavering commitment to Alberta and stand with our residents during this devastating event. We extend our deepest sympathies to those impacted by the wildfires and our gratitude to the emergency services for their help.


For our customers who are impacted, we have stopped collection calls and added interest locks so you can focus on staying safe. We also offer payment and extension options. You can defer your bill payment for up to two weeks by logging into your online account and selecting Payment Extension under Account Summary.


If you would like to arrange multiple instalments, or have any other questions, one of our Customer Care Representatives will be able to help you:

Call us: 1-866-374-6299

Hours of operation:
Monday to Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 4:30 PM

We also have additional financial support information listed below:

Financial Support Assistance     Bill Payment Options

You can find more information about emergency preparedness on or contact your community's Director of Emergency Management. To check the status of a wildfire in your area or the current wildfire situation across Alberta, go to

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