Contact Direct EnergySign Up Now: 1-855-452-8869 Billing & Account: 1-866-374-6299
For our customers who are impacted, we have stopped collection calls and added interest locks so you can focus on staying safe. We also offer payment and extension options. You can defer your bill payment for up to two weeks by logging into your online account and selecting Payment Extension under Account Summary.
If you would like to arrange multiple instalments, or have any other questions, one of our Customer Care Representatives will be able to help you:
Call us: 1-866-374-6299
Hours of operation:
Monday to Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 4:30 PM
We also have additional financial support information listed below:
Financial Support Assistance Bill Payment Options
You can find more information about emergency preparedness on Alberta.ca/emergency or contact your community's Director of Emergency Management. To check the status of a wildfire in your area or the current wildfire situation across Alberta, go to www.wildfire.alberta.ca.