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Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

Feel the free with 2 FREE months of electricity.*

Don't pay for electricity in November and December* with our 2-year fixed-rate plan.

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Regulated natural gas rates for your home

Did you know our regulated natural gas rate is 71% lower* than the average fixed rate? Switch today and take advantage of this low natural gas rate without any enrollment or exit fees.

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Residential natural gas rates

In Alberta, our regulated rate for natural gas is called the Gas Cost Flow-Through Rate (GCFR) and fluctuates each month due to factors including supply and demand and weather changes.

Current Regulated Rate

$ /GJ

+
Admin Rate

$ /Day

+
Months of the Year
Download historical data

Regulated rates for your business

Are you a business owner of operator looking for information about regulated rates?

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Looking for regulated residential electricity options?

Shop our rates to find the right energy solution for your home.

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Are you an existing customer and need assistance?

From bill payment options to easy access to important documents, find the information you need in one convenient location.

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You can find up-to-date information on regulated electricity and natural gas rates in our document library.

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Frequently asked questions

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All Albertans can receive their natural gas service from their area's regulated natural gas provider, such as Direct Energy Regulated Services. You can choose their natural gas retailer by signing up for a competitive contract. 

To view a list of Alberta natural gas retailers, visit ucahelps.alberta.ca. Or, call 310-4-UCA (310-4822), toll-free within Alberta, or  780-644-5130 if you are outside the province. 

The GCFR is the per gigajoule (GJ) regulated natural gas rate that is set monthly and determined by:
 

  • The price of wholesale natural gas fluctuates based on supply and demand, the economy, world events, currency exchange rates, and seasonal weather temperatures. It can also be impacted by extreme weather events such as fires, floods and hurricanes; plus

  • A forecast of estimated natural gas load and the price for the upcoming month. Any under or over-recovery from previous months is also included in the GCFR for the upcoming month.


Direct Energy Regulated Services submits the GCFR to the Alberta Utilities Commission for review and approval on the fifth last business day of each month.

All customers in the ATCO Gas service territory are eligible.

What is "best" will differ from customer to customer. Regulated gas changes with market conditions every month and can be lower or higher than the competitive options available. The rate is reviewed and approved by the Alberta Utilities Commission to ensure that it is reasonable and fair.

You can disconnect your gas service from November 1 - April 15 by filling out the following ATCO Gas waiver online or by downloading*, completing AND faxing or emailing the form to:


Please be aware that idle charges and a reconnection fee from your distribution company may still apply. 


*Adobe Reader is needed to open, view and download PDF documents. Download the software here for free.

Have a question about rates or need help placing an order?

Call us: 1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

*Based on an average of the lowest advertised 5-year fixed rates from ATCO Energy, EasyMax, and Direct Energy as of September 25, 2025.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). ©2025 Direct Energy. All rights reserved.