Understanding Your Corrected Bill

If you notice your invoice covers more than one meter reading, it means that your initial charges for the referenced billing period are being cancelled, and new charges are being billed.

Previously billed charges may be cancelled or rebilled due to a corrected meter reading, or replacing an estimated meter read with an actual read.

Let's walk you through a corrected bill example so you know what to expect. Simply hover over the numbers to find out more.

1
Current Billing: $158.64

Current billing for electric and gas itemized on pages 3 and 4.

i
$137.56

Itemized Gas on Page 5

i
$21.08

Itemized Electric on Page 4

2
Itemized Details

Itemized details broken out by timeframe and corresponding usage.

3
Current Energy Charges

Explanation of electric charges, which shows actual usage.

4
Line Items

These show cancelled dates and credits.

5
Itemized Cancels/Credits

Itemized cancels and credits for existing months compiled under one date.

6
Itemized Electric Amount

Itemized electric amount displayed on page 1.

7
Itemized Gas

Itemized gas amount displayed on page 1.


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All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).