Pay your bill online, by mail, through Auto Pay, and more. We have multiple payment options, including assistance programs, to pay your bill and manage your Direct Energy account.
Save on postage and cheque-writing costs, and your payments will always be on time, even when you're away when you sign up for Auto Pay. For more details about Auto Pay visit our Payment Options Page.
Get more information about your bill and what options are available to you.
If you have questions about your service, billing, or any other concerns, we're here to help!
For your Home
P.O. Box 1515
Calgary, AB T2P 4K2
Do you have questions? We have answers to some of your most frequent questions. If you don't find your answer here, visit our main FAQ page for additional information about your service, rewards, energy products, and more.
A typical residential customer during the month of January consumes 20 GJ per month. Extraordinary cold spells coupled with more time spent at home could typically contribute to higher usage (above the average of 20 GJ/month). You may also have been billed for more days than last month.
You can check your bill to see how many days you were billed for and compare it to the number of days you were billed for on your previous invoice. For example, if your December invoice shows you were billed for 20 days and your January bill shows you were being billed for 40 days, this could be one of the reasons your bill is higher this month.
Absolutely! Direct Energy supports our customers and offers several ways to assist with managing your balance. We offer:
There are many helpful agencies that offer financial assistance for our customers, please visit www.directenergy.ca/alberta/financial-support.
Some businesses require more power than others, and Direct Energy Default Supply service is specifically designed to meet the needs of high consumption customers. Customers who consume more than 250 megawatt hours of electricity annually are no longer eligible for the Regulated Rate Option (RRO) offered by Direct Energy Regulated Services, and will be enrolled into our Default Supply rate.
You can transfer your existing Direct Energy service online quite easily. First, you will need to log into your Online Account Manager with your Username and Password. Once you've logged in, the "Transfer Service" link should be on the top navigation menu. When you click that link, you will be asked to provide the following information:
When you click the button to confirm your transfer information, you will be presented with a range of plan options and the current rates for those plans in your new service area.
If you are not able to process the transfer online, or if you do not see the "Transfer Service" link or the plan option you would prefer, please call Customer Service at 1-888-305-3828 so that a representative can assist you.
This page serves as the hub for our online customer care resources. We want to ensure that you have access to all the information you might need, want, or desire as a Direct Energy customer. Therefore, we've put together a comprehensive collection of links below for your convenience.
ATCO Electric LTD
City of Lethbridge
ENMAX Power Corporation
EPCOR Distribution Inc.
Municipality of Crowsnest Pass
Town of Fort Macleod
Town of Panoka