Direct Energy customers currently receiving a paper invoice may be impacted by a potential Canada Post postal strike.
All customers must maintain their account balance and existing payment schedules, regardless of a postal strike. To ensure your account maintains its good standing, there are online options available for you to see your invoices and make payments.
We encourage customers receiving a paper invoice to participate in one of the following options, which are available 24 hours a day:
If you are unable to obtain your billing statements from the methods listed above, please contact our customer service department at 1-866-374-6299.