New Offer! 3 Year Free-2-Save Natural Gas + Electricity Plan

NEW OFFER! Enjoy 2 months of free energy* and get an Amazon Echo Dot on us ($69.99 MSRP)† when you sign-up for a 3 Year Free-2-Save bundle!

  • Enjoy 3 years of fixed-rate Natural Gas and Electricity
  • One, Two, Free! One month of free Natural Gas. One month of free Electricity*
  • Make the home life easier with the Amazon's famous helper, Alexa
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What is the Amazon Echo Dot?

  • The Amazon Echo Dot is a hands-free device with built-in speakers, controlled by your voice.
  • The device connects to the Alexa Voice Service, which allows you to play music, make calls, send and receive messages to other Amazon Echo Dot users. And, control your smart home—all hands-free.
  • Alexa lets you regulate smart home devices. Switch on the lamp without getting out of bed or dim the lights from the couch. All you have to do is ask.

Free-2-Save Gives You More Than Power

Take advantage of our Free-2-Save offer to avoid potential price spikes. When you sign up for the 3 Year Free-2-Save Electricity + Natural Gas plan, you get the Amazon Echo Dot on us! And, whether you are at home or away, Alexa is designed to make your life easier by letting you voice control your world.

The Amazon Echo Dot device is included at no additional cost to you; it is part of your bundled energy and connected home services. Enjoy 2 months free energy on us!* Get one month of free natural gas in April 2020 and one month of free electricity in May 2021.

Help and Advice

What is an Amazon Echo Dot?

What is an Amazon Echo Dot? Echo Dot is a hands-free, voice-controlled device that uses Alexa to play music, control smart home devices, make calls, send and receive messages, provide information, read the news, set music alarms, read audiobooks from Audible, control Amazon Video on Fire TV, and much more.

How does the Amazon Echo Dot work?

When you want to use Amazon Echo Dot, simply say the wake word, "Alexa," and the Amazon Echo Dot lights up and streams audio to the cloud, where the Alexa Voice Service is leveraged to recognize and respond to your request instantly.

Who is Alexa and what is an Alexa skill?

Alexa is Amazon's voice service, accessed through the Amazon Echo Dot.

What are intents and utterances?

An intent is what a user is trying to accomplish. Utterances are the specific phrases that people will use when requesting Alexa.

Does the Amazon Echo Dot work with my Hive?

Yes. You can connect compatible smart home devices to Alexa. See https://www.amazon.com/alexasmarthome for compatible smart home devices.

How does Alexa work with smart home devices?

Alexa enables you to control and check the status of a variety of smart home devices, such as lights, outlets, cameras, and thermostats. See compatible smart home devices.

Is Wi-Fi required when using Alexa and the Echo Dot?

Yes, Wi-Fi is required when using Alexa and the Echo Dot.

My Amazon Echo stopped working! What do I do?

Contact Amazon's customer service, and they'll be more than happy to assist you.

Can I turn off the microphone on the Amazon Echo Dot?

Yes, you can turn off the microphone on the Amazon Echo Dot by pushing the microphone on/off button on the top of your device. When the microphone on/off button turns red, the microphone is off. The device will not respond to the wake word, nor respond to the action button until you reactivate the microphone by pushing the microphone on/off button again. Even when the device's microphone is off, the Amazon Echo Dot will still respond to requests you make through your remote.

Do I have to be a Prime member to use the Amazon Echo Dot?

No, an Amazon Prime membership is not required to use the Amazon Echo Dot.

Question about plans or need help placing an order? Call us at 1-866-374-6299 Hours: 7:00am-8:00pm CT (Monday-Saturday)

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To enrol, you will need:

  • To have an active utility account
  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18

*Purchase of an available one, two, three, or five-year natural gas and electricity plan is required to receive one month of free natural gas and one month of free electricity. Refer to your contract/sales consultant to find out which months are eligible for the Free-2-Save Offer. Direct Energy's rate of $.00/GJ for one month and 0.0ยข/kWh for another month includes energy charges only and excludes delivery/transmission charges, administration fees, taxes, and all other utility related charges. The offer is only available to residents of Alberta who do not currently have a service contract with Direct Energy. The Members of Natural Gas Co-operatives, municipally owned utilities, and some Rural Electrification Associations are not eligible for this offer.

No cancellation fee.

Please allow 30 days from your service start date for processing and delivery of your Echo Dot. To utilize all features of the Echo Dot, you will need an 'always on' Wi-Fi internet service. Terms and Conditions apply. All Amazon trademarks and copyrights are property of Amazon.com or its affiliates. The Echo Dot is provided by Direct Energy, Amazon is not a sponsor of this energy plan offer.

**This offer includes a one-time free 22-point diagnostic check ($150 value) available to customers in eligible areas within Calgary and Edmonton only. The one-time 22-point furnace diagnostic check must be scheduled within 12 months from the start date of your service with Direct Energy. Furnace and duct cleaning are not included in this one-time free 22-point furnace diagnostic check. For more information call 403-232-1155 in the Greater Calgary area and 780-483-3056 in the Greater Edmonton area. This offer is only available to residents of Alberta in the Direct Energy Services footprint who do not currently have a service contract with Direct Energy. See if you're eligible here.

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