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Fraud Alert

Direct Energy is reminding customers to remain vigilant against fraudulent phone calls demanding immediate cash payments or risk service disconnection.

At no time will a customer receive a phone call demanding payment be made that day to avoid disconnection or utility interruption.

If a customer is suspicious, we encourage them to ask questions or hang up and call the phone number provided on their invoice. Do not use any other phone number provided by the caller.

We regret that some customers have fallen victim to this fraudulent activity, and understand the sophisticated methods are being used by scammers which may include a fake call display name.

We have spoken with the RCMP who urge anyone who has received a fraudulent phone call or has been a victim of fraudulent activity to contact their local police. The Canadian Anti-Fraud Centre can also be reached at 1-888-495-8501, however local reporting is preferred.

Helpful tips to avoid becoming a victim of fraudulent activity can be found at