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for Utility Payment Deferral Program information and other helpful COVID-19 resources.
When will my service with Direct Energy begin?
Your service will begin when your local utility company conducts your next meter read date after your switch to Direct Energy has been processed by the utility company. This change will be reflected on your bill within 1 to 2 billing cycles.
Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.