Some parts of our website may not be compatible with Internet Explorer. For the best experience on our site, please visit us on Google Chrome, Firefox, Safari, or Microsoft Edge.
×
Click here for Utility Payment Deferral Program information and other helpful COVID-19 resources. ×

What if I am tax exempt?

You should fax your completed tax exemption certificate to our Customer Care Center at 1-800-457-9686 or mail us a copy of the certificate to the following address in order to process your exemption:

Direct Energy
PMB #51, 7385 North State Route 3
Westerville, OH 43082
Unless we have a certificate on file, we are required to charge you sales tax.

Want to contact a customer care representative?

Please visit Contact Us and select your state or province of residence to view the contact information for your area.

Contact Us