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USAPLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online
Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
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What if I am tax exempt?
You should fax your completed tax exemption certificate to our Customer Care Center at 1-800-457-9686 or mail us a copy of the certificate to the following address in order to process your exemption:
Direct EnergyUnless we have a certificate on file, we are required to charge you sales tax.
PMB #51, 7385 North State Route 3
Westerville, OH 43082
Sign Up with Direct Energy FAQs
Why do you need a credit check?
This check is done to determine whether you can enroll without paying a deposit. The check is a utility payment data-based search that reviews your history of making payments on your utility services (electric, natural gas, water,...
I signed up for a plan, but I came to an Order Pending page. What does that mean?
"Order Pending" means we could not verify your identity using the information that was provided. To protect your identity and confirm we are signing up the right person and home with Direct Energy, we need to collect some additional...
What if I am tax exempt?
You should fax your completed tax exemption certificate to our Customer Care Center at 1-800-457-9686 or mail us a copy of the certificate to the following address in order to process your exemption: Direct Energy PMB #51,...
How can I become an authorized account user on a Direct Energy account?
To become an authorized account user on a Direct Energy account, the current account holder must make this request by contacting our Customer Care center at 1-855-452-8869 and providing your name to be added to the account.
Do you waive the deposit?
You may be eligible to have Direct Energy waive the deposit requirement if you meet one of the following criteria: 62 or older If you are 62 years of age or older, please send us a copy of your or your spouse's driver's license...
Does Direct Energy have a lower deposit amount for low-income customers?
Unfortunately not, but we can split the deposit into two equal installments if you are a qualified, low-income customer. To have your deposit split, your credit check must show that you need to pay the full deposit amount, and...
What are the criteria for assessing a deposit?
The criteria is based on a Utility payment data based Credit Check and many elements are taken into consideration. Direct Energy may require a deposit if you do not meet the company's credit requirements. The deposit that you...
