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Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
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What is a non-recurring fee?
Non-recurring fees are charges from your local distribution utility, or Transmission and Distribution Utility (TDU), such as Oncor Electric Delivery, CenterPoint Energy, and Texas New Mexico Power, and may include items such as a new service initiation fee, a connection fee, a disconnection fee, or a meter-reading fee if you requested a meter reading outside of your normal billing cycle.
These charges are listed separately on your monthly bill and are not from Direct Energy. However, because we are your retail electric provider, we are required to pass them on to you.
Glossary FAQs
What is a non-recurring fee?
Non-recurring fees are charges from your local distribution utility, or Transmission and Distribution Utility (TDU), such as Oncor Electric Delivery, CenterPoint Energy, and Texas New Mexico Power, and may include items such as...
What does kWh mean?
The term "kWh" stands for kilowatt-hour and is the unit of measurement for your electricity use over time.
What are distribution charges?
These are the fees that your local utility company charges you to deliver the electricity or gas supply to your location .These charges are assessed in addition to the cost of electric or gas generation service. Your utility company...
What are transmission charges?
These are charges assessed by your local utility company on your bill for the cost of moving high voltage electricity from the facility that generates that electricity through the distribution lines of your electric distribution...
What are demand response and dynamic demand?
Demand response is the changes in electric usage by end-use customers from their normal consumption patterns in response to changes in the price of electricity over time, or to incentive payments designed to induce lower electricity...
