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Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
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What is the role of my local utility company?
Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home. For example, if a storm blows down a power line or a car hits a utility pole, your utility company still fixes the problem and restores your power.
Your utility company continues to be responsible for:
- Delivery of electricity to all users in their service area
- Reliability and safety of the electricity or natural gas distribution system
- Maintenance of the poles, wires, and pipes
- Meter readings and maintenance
- Providing customer services related to the electricity or natural gas distribution system such as cable/pipe locations and 24-hour emergency service
- Connecting and disconnecting the customer's property to the electricity or natural gas distribution system
General Questions FAQs
What is the role of my local utility company?
Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home....
What is an ESI ID?
ESI stands for "electrical service identifier." An ESI ID number is the physical address where you receive your electricity. In order to actually track the electricity used by your house, electric companies use a special meter...
What kind of energy sources does Direct Energy use?
Direct Energy purchases power generated from a variety of sources including natural gas, coal, and nuclear. For our customers who choose a green plan or the "Make It Green" option, we purchase Renewable Energy Credits (RECs)...
What is Renewable Energy?
Also known as Green Energy, Renewable Energy is electricity generated by naturally sustainable fuel sources instead of being generated from fossil fuels (coal, natural gas, etc.) or nuclear technology. Examples of renewable energy...
