We're giving away a total of $50,000 in bill credits! Click here to learn more. ×

What to Know As a Customer Frequently Asked Questions for North America, What to Know As a Customer

What to Know As a Customer FAQs

Will I receive notification when my contract expires or will I be automatically renewed?
Direct Energy will notify you in advance of your contract expiration. For contracts entered on or after June 1, 2004, you will not be automatically renewed.

Feeling a little social?

Please visit our social network pages.

Want to contact a customer care representative?

Please visit Contact Us and select your state or province of residence to view the contact information for your area.

Direct Energy Services

Company Information

Customer Service

Connect

© 2021 Direct Energy. All rights reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. Products and services vary depending on region or market.