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What to Know As a Customer FAQs

What to Know As a Customer Frequently Asked Questions for Texas, What to Know As a Customer

What to Know As a Customer FAQs

Will I receive notification when my contract expires or will I be automatically renewed?
Direct Energy will notify you in advance of your contract expiration. For contracts entered on or after June 1, 2004, you will not be automatically renewed.
What is my Direct Energy Account Number?
This is the number that identifies you as a Direct Energy customer. It is typically used to locate your personal information when you call Customer Service with questions or when you pay your bill. It can found at the top of your...

Have a question about a plan or need help placing an order?

Call us: 1-855-452-8869

Hours: 7:00am-8:00pm MT (Monday-Friday), 7:00am-5:00pm MT (Saturday)
Closed Sundays

To enroll, you will need:

To be the person named on the utility account
Your service address
Your billing address (if different)
Your contact details including email address
To be over the age of 18

What to Know As a Customer FAQs

What to Know As a Customer FAQs

Will I receive notification when my contract expires or will I be automatically renewed?

What is my Direct Energy Account Number?

Call us: 1-855-452-8869

To enroll, you will need:

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