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USAPLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online
Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
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How do I renew my plan with Direct Energy?
You can renew your existing Direct Energy service online quite easily. This can be done up to 60 days before your fixed-rate plan contract is set to expire. Direct Energy will contact you by mail, e-mail, and/or Online Account Manager messaging when you are eligible for renewal.
To renew:
- Log into your Direct Energy Online Account Manager with your User Name and Password.
- Hover over the "Account Management" icon in the top navigation bard? and click the Renew link.
- You will be presented with a range of plan options and the current rates for those plans in your area. You will be able to view information for the plans available to you to learn more about each plan.
- When you find the plan you like, click the "Renew" link and follow the instructions.
Please be advised that you are not renewing with your current rate and plan. You are renewing your service agreement with Direct Energy, while choosing a new plan and rate. You can renew with your current plan, but that rate most likely has changed, due to energy market demand.
If you are not able to process the renewal online, or if you do not see the "Renew" link or the plan option you would prefer, please call Customer Service at 1-855-452-8869 so that a representative can assist you with your renewal.
Renew Your Contract FAQs
How do I switch plans with Direct Energy?
If you are on a variable-rate no-contract plan, you can switch to a fixed-rate plan with Direct Energy online quite easily: Log into your Online Account Manger with your User Name and Password Hover over the "Account Management"...
Can I renew with the same rate I have now?
Unfortunately, as rates are subject to change according to energy market demand, you are most likely not able to renew your plan with the same rate you have been paying. You are able to renew at the current rates we have posted...
When does my new rate go into effect after I renew my plan?
If you renew, your new rate will go into effect during your next billing cycle rather than at the end of your initial contract.
How do I know when it's time to renew my plan?
Direct Energy contacts customers on a fixed-rate contract plan with plan renewal information via e-mail, phone call, and traditional paper mail beginning 60 days in advance of your estimated contract expiration date. In general,...
Can I change to another plan when it's time to renew?
You are welcome to renew with any plan that you see available when you log into your Online Account Manager with your User Name and Password. This means that, even if you are currently on a 24-month plan, when that plan expires,...
How do I renew my plan with Direct Energy?
You can renew your existing Direct Energy service online quite easily. This can be done up to 60 days before your fixed-rate plan contract is set to expire. Direct Energy will contact you by mail, e-mail, and/or Online Account...
