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Canada
USAPLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online
Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
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Can I renew with the same rate I have now?
Unfortunately, as rates are subject to change according to energy market demand, you are most likely not able to renew your plan with the same rate you have been paying. You are able to renew at the current rates we have posted for our plans.
Please be advised that, if you are trying to renew your plan and you are doing so in advance of your estimated contract expiration date, you can log into your Direct Energy Online Account Manager at a later date to see if the rates have changed to something more favorable. Since rates are subject to energy market demand, rates can increase or decrease as you approach your fixed-rate plan contract expiration date, so if you see a rate you like, be sure to lock in that rate by renewing online or by calling Customer Service at 1-888-305-3828.
Renew Your Contract FAQs
How do I switch plans with Direct Energy?
If you are on a variable-rate no-contract plan, you can switch to a fixed-rate plan with Direct Energy online quite easily: Log into your Online Account Manger with your User Name and Password Hover over the "Account Management"...
Can I renew with the same rate I have now?
Unfortunately, as rates are subject to change according to energy market demand, you are most likely not able to renew your plan with the same rate you have been paying. You are able to renew at the current rates we have posted...
When does my new rate go into effect after I renew my plan?
If you renew, your new rate will go into effect during your next billing cycle rather than at the end of your initial contract.
How do I know when it's time to renew my plan?
Direct Energy contacts customers on a fixed-rate contract plan with plan renewal information via e-mail, phone call, and traditional paper mail beginning 60 days in advance of your estimated contract expiration date. In general,...
Can I change to another plan when it's time to renew?
You are welcome to renew with any plan that you see available when you log into your Online Account Manager with your User Name and Password. This means that, even if you are currently on a 24-month plan, when that plan expires,...
How do I renew my plan with Direct Energy?
You can renew your existing Direct Energy service online quite easily. This can be done up to 60 days before your fixed-rate plan contract is set to expire. Direct Energy will contact you by mail, e-mail, and/or Online Account...
