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Renew Your Contract Frequently Asked Questions for North America, Renew Your Contract

Renew Your Contract FAQs

How do I know when it's time to renew my plan?
Direct Energy contacts customers on a fixed-rate contract plan with plan renewal information via e-mail, phone call, and traditional paper mail beginning 60 days in advance of your estimated contract expiration date. In general,...
Can I change to another plan when it's time to renew?
You are welcome to renew with any plan that you see available when you log into your Online Account Manager with your User Name and Password. This means that, even if you are currently on a 24-month plan, when that plan expires,...
When does my new rate go into effect after I renew my plan?
If you renew, your new rate will go into effect during your next billing cycle rather than at the end of your initial contract.

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