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USAYou Are Viewing FAQs Categories for Renewals and Transfers
You Are Viewing FAQs Categories for Renewals and Transfers
Renew Your Contract
How do I switch plans with Direct Energy?
If you are on a variable-rate no-contract plan, you can switch to a fixed-rate plan with Direct Energy online quite easily: Log into your Online Account Manger with your User Name and Password Hover over the "Account Management"...
Can I renew with the same rate I have now?
Unfortunately, as rates are subject to change according to energy market demand, you are most likely not able to renew your plan with the same rate you have been paying. You are able to renew at the current rates we have posted...
When does my new rate go into effect after I renew my plan?
If you renew, your new rate will go into effect during your next billing cycle rather than at the end of your initial contract.
How do I know when it's time to renew my plan?
Direct Energy contacts customers on a fixed-rate contract plan with plan renewal information via e-mail, phone call, and traditional paper mail beginning 60 days in advance of your estimated contract expiration date. In general,...
Can I change to another plan when it's time to renew?
You are welcome to renew with any plan that you see available when you log into your Online Account Manager with your User Name and Password. This means that, even if you are currently on a 24-month plan, when that plan expires,...
Transfer Your Service
Why am I being asked to choose a new plan when I transfer my service?
You are asked to choose a new plan when you transfer your service because plan contracts do not transfer between locations. A contract is limited to service to a customer at a location specified in the contract. Therefore, if...
Can I have service start or end on the same day I transfer my service?
In general, it takes 3 business days to complete a standard order for service. When you transfer your service, you can request service to begin on the same day. This is called a Same Day Turn-On and there is an additional fee...
Does Direct Energy charge a fee to transfer my service?
Direct Energy will not charge you a fee to transfer your service. However, you will be assessed a one-time new connection fee by the Transmission and Distribution Service Provider (TDSP, also known as the utility company) for...
Will I be charged an Early Termination Fee if I transfer my service to a new address before my current contract expires?
If you are on a fixed-rate plan and moving to a new service address, you are no longer subject to the contract term at your previous service address. Thus, you will not be charged the Early Termination Fee on your Final Bill at...
