We are currently experiencing higher than normal call volumes. We apologize for any inconvenience. We'd like to remind you that you can also manage your account online, or review our Frequently Asked Questions.

Can the bulb remember the last dim level?

Yes, the bulb remembers the last dim level.

If the last dim level is not 0%, the bulb will remember its last dim level whether it is turned off by the App or by the wall switch. If the last dim level is 0%, the dim level will stay 0% when the bulb is turned back on via the App. But the dim level will go to 100% if it is turned back on via the wall switch.

Want to contact a customer care representative?

Please visit Contact Us and select your state or province of residence to view the contact information for your area.

Contact Us

Direct Energy Services

Company Information

Customer Service

Connect

© 2021 Direct Energy. All rights reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. Products and services vary depending on region or market.