To add a new hub via the Element app from your mobile device, please first make sure your hub has been reset prior to a new connection. Then make sure your mobile device is connected to the same 2.4GHz Wi-Fi network that the hub is connected to. Also check that this Wi-Fi network from your router is working properly. Last but not least, power on the hub, wait for about 60 seconds allowing the software on the hub enough time to initialize, and then try again.
Please visit Contact Us and select your state or province of residence to view the contact information for your area.Contact Us