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Who do I contact if I have questions about my service?
Our Customer Care Consultants are available to assist you Monday-Friday 7am-8pm and Saturday 7am-5pm.
Refer-a-Friend FAQs
How do I earn Refer-a-Friend rewards?
It's simple. Refer as many friends as you want. If your friend accepts your request and becomes a Direct Energy customer, you'll both get a . You will receive your after your referred friend registers for MyAccount and pays...
How many s can I receive?
There are no limits – for every eligible referral that is successful, you get a . It's that simple. .
How long will it take to receive my ?
If you referred a friend to Direct Energy: After the person you referred has successfully enrolled with Direct Energy, registered for their MyAccount, and paid their first bill in full and on time, you will receive your . If...
How does someone qualify for Refer-A-Friend?
To qualify for Refer-a-Friend, you and your friend(s) must meet the following criteria: Must be new to Direct Energy (not currently an active or pending Direct Energy customer, or have not been a Direct Energy customer in...
What happens if the person I referred doesn't include my Referral ID when enrolling?
Your friend has one business day to call Direct Energy and provide your referral code.
Who do I contact if I have questions about my service?
Our Customer Care Consultants are available to assist you Monday-Friday 7am-8pm and Saturday 7am-5pm.
Where can I use my Visa prepaid card?
You can use the Visa prepaid card anywhere Visa debit cards are accepted.
How do I know if I can refer my friends?
To be able to participate in the Refer-A-Friend program, you must meet the following criteria: Current on all bill payments Enrolled in and using myAccount Have a Refer-a-Friend code or link to provide to your friends
