Refer-a-Friend FAQs
How do I earn Refer-a-Friend rewards?
It's simple. Just log into your Online Account Manager at Direct Energy and follow the easy instructions outlined on your personalized Refer-a-Friend page. Refer as many friends as you want. If your friend accepts your request...
How many $50 prepaid Visa gift cards can I receive?
There are no limits – for every eligible referral that is successful, you get a $50 prepaid Visa gift card. It's that simple. Just log into your Online Account Manager at Direct Energy and follow the easy instructions outlined...
How long will it take to receive my $50 prepaid Visa gift card?
If you referred a friend to Direct Energy: After the person you referred has successfully enrolled with Direct Energy, registered for their MyAccount, and paid their first bill in full and on time, you will receive your $50 prepaid...
How does someone qualify for Refer-A-Friend?
To qualify for Refer-a-Friend, you and your friend(s) must meet the following criteria: Must be new to Direct Energy (not currently an active or pending Direct Energy customer, or have not been a Direct Energy customer in...
What happens if the person I referred doesn't include my Referral ID when enrolling?
Your friend has one business day to call Direct Energy and provide your referral code.
Who do I contact if I have questions about my service?
You can call us toll-free at 1-866-348-4194 or send us an email at csdirectenergy@directenergy.com.. Our Customer Care Consultants are available to assist you Monday-Friday 7am-8pm and Saturday 7am-5pm.
Where can I use my Visa prepaid card?
You can use the Visa prepaid card anywhere Visa debit cards are accepted.
Feeling a little social?
Please visit our social network pages.
Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.
© 2020 Direct Energy. All rights reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. Products and services vary depending on region or market.
