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Give Brighter 12 Frequently Asked Questions for North America, Give Brighter 12

Give Brighter 12 FAQs

  • What is the Give Brighter 12 Plan?

    Over 1.5 billion people around the world live without electricity. With the Give Brighter 12 plan, you can help bring light to those in need. When you sign up for this fixed-rate energy plan, we will send a solar-powered Luci...

  • What is the Luci light?

    Every day around the world, there are communities who go without light for dinner, homework, or to read a bedtime story. Luci lights were created to bring light to areas around the globe lacking dependable electricity. Not only...

  • How does the Luci Light work?

    As a solar-powered light, your Luci absorbs ultraviolet rays from the sun and then stores that energy in its battery until you use it. A fully charged Luci last up to 12 hours, and it takes up to eight hours in direct sunlight...

  • Is there a warranty for my Luci light?

    Certainly! Your Luci light has a one-year warranty for manufacturing defects that starts at the date of receipt, which for you is the day you receive your Luci at your home. To learn more about your Luci light, please visit...

  • Who is MPOWERD?

    Founded in 2012, MPOWERD is a New York City-based business that creates innovative and affordable products to help people fit clean energy into their daily lives. MPOWERD has partnered with Direct Energy to bring Luci lights...

  • Who do I talk to if I have questions about my Luci Light?

    To learn more about your Luci light, please visit MPOWERD FAQs. You can also send an e-mail to cs@mpowerd.com, call 1-844-MPOWERD (676-9373) ext. 3, or fill out the "Contact Us" form at the Contact page.

  • Where is my donated Luci light distributed?

    Today, Luci lights are sent all over the all over the world to places like Kenya, Haiti, Nepal, and The Philippines. MPOWERD partners with leading Non-Governmental Organizations (NGOs) around the globe to distribute Luci lights...

  • When will I receive my Luci light?

    You should receive your Luci light within four to six weeks after your service start date with Direct Energy. Your service start date depends upon the date your local utility company reads your electric meter, which means it...

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