How can I compare my billing periods?

When viewing the Direct Your Energy dashboard, your current billing period will immediately show as the default time period for the Dynamic Usage Calendar and Usage Graph. You can use side arrows along the calendar to review previous...

When do I receive a weather alert email?

If you are enrolled in Our Account Manager and receive a paperless bill, you will automatically receive a weather alert email when there is an extreme weather condition that is predicted to increase your bill. While these events...

When do I receive usage alert emails?

If you are enrolled in your Online Account Manager and receive a paperless bill, you will automatically receive a Usage Alert email will when your energy consumption is substantially higher or lower than your predicted energy...

How can I stop receiving usage alert emails?

You can unsubscribe from any communication by clicking the "unsubscribe link" included in the email.

How can I stop receiving weather alert emails?

You can unsubscribe from any communication by clicking the "unsubscribe link" included in the email.

What will I find on the Direct Your Energy Dashboard?

How does Direct Your Energy determine my usage by appliance?

How does Direct Your Energy compare my usage to that of my peers?

Direct Your Energy compares your home's total energy usage to the average energy usage for homes of similar size, amenities, usage patterns, location, and other attributes. Filling out your Home Profile is an easy way to increase...

Why should I fill out my Home Profile?

Direct Your Energy uses your home and appliance information to feed the algorithms forecasting your bill, itemizing your usage, and personalizing your recommendations. The more you feed the math machines, the more they'll work...