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You Are Viewing FAQs Categories for Plans, Products, and Services
Direct Your Energy Insights Tool
How can I compare my billing periods?
When viewing the Direct Your Energy dashboard, your current billing period will immediately show as the default time period for the Dynamic Usage Calendar and Usage Graph. You can use side arrows along the calendar to review previous...
When do I receive a weather alert email?
If you are enrolled in Our Account Manager and receive a paperless bill, you will automatically receive a weather alert email when there is an extreme weather condition that is predicted to increase your bill. While these events...
When do I receive usage alert emails?
If you are enrolled in your Online Account Manager and receive a paperless bill, you will automatically receive a Usage Alert email will when your energy consumption is substantially higher or lower than your predicted energy...
How can I stop receiving usage alert emails?
You can unsubscribe from any communication by clicking the "unsubscribe link" included in the email.
How can I stop receiving weather alert emails?
You can unsubscribe from any communication by clicking the "unsubscribe link" included in the email.
Direct Your Plan
What are the benefits of Direct Your Plan?
There are several reasons you’ll benefit from choosing Direct Your Plan from Direct Energy: You pick exactly the type of plan you want You determine the contract term length you like best You decide what percentage of renewable...
Is a longer term plan cheaper or more expensive?
The price you pay per kilowatt-hour (kWh) depends upon the options and plan you select. You can play with your base rates by changing your selection to see what happens. You can't break it, so see which combination of plans and...
Will billing and payment be different on Direct Your Plan?
Nothing will change in terms of billing and payment. Direct Energy will still bill you at the end of each billing cycle for the electricity you use, and you will still pay us. The only thing changing is that we're putting all...
Can I change the parts of my custom Direct Your Plan after I place my order?
Unfortunately, once you place your order and it goes into the system, you can't change the terms your custom Direct Your Plan. However, you can add on additional services that aren't related to your energy. This includes products...
Direct Energy Products and Services
What is Refer-a-Friend?
Refer-a-Friend is Direct Energy's customer referral program. Turn your friends on to Direct Energy, and you'll earn bill credits for each customer you refer. And unlike the other programs, there's no limit to the number of friends...
Meridian Savings Plans
Where is the MAC ID and MAC CRC located?
The MAC ID and MAC CRC is the alphanumeric code located on the bottom of the Gateway device as well as on the back of the Operating Manual. Each Gateway device has a unique MAC ID and MAC CRC so that it is unique to your appl...
SmartThings
Why isn't my app asking me for a welcome code?
When you receive your Hub, there will be a card in the box with a unique six-digit welcome code on it that you will use to activate your Hub. To activate your Hub, first make sure it's plugged in both via micro USB and Ethernet...
