You Are Viewing FAQs Categories for Plans, Products, and Services

• Refer-a-Friend

  • How do I earn Refer-a-Friend rewards?

    It's simple. Just log into your Online Account Manager at Direct Energy and follow the easy instructions outlined on your personalized Refer-a-Friend page. Refer as many friends as you want. If your friend accepts your request...

  • How many $50 prepaid Visa gift cards can I receive?

    There are no limits – for every eligible referral that is successful, you get a $50 prepaid Visa gift card. It's that simple. Just log into your Online Account Manager at Direct Energy and follow the easy instructions outlined...

  • How long will it take to receive my $50 prepaid Visa gift card?

    If you referred a friend to Direct Energy: After the person you referred has successfully enrolled with Direct Energy, registered for their MyAccount, and paid their first bill in full and on time, you will receive your $50 prepaid...

  • How does someone qualify for Refer-A-Friend?

    To qualify for Refer-a-Friend, you and your friend(s) must meet the following criteria: Must be new to Direct Energy (not currently an active or pending Direct Energy customer, or have not been a Direct Energy customer in...

  • What happens if the person I referred doesn't include my Referral ID when enrolling?

    Your friend has one business day to call Direct Energy and provide your referral code.

• Direct Your Energy Insights Tool

  • What is Direct Your Energy?

    Direct Your Energy is a new resource for Direct Energy customers that shares easy-to-navigate tools that depict and analyze your energy usage. Designed to empower you to make more informed decisions about your energy use, each...

  • Where can I find Direct Your Energy?

    Direct Your Energy is a dashboard located within your Our Account Manager (OAM). When you log into your OAM account, you will have the option to see the dashboard and review your usage for valuable insights into your bill.

  • What will I find on the Direct Your Energy Dashboard?

    Through a variety of tools, Direct Your Energy will share how much energy you have used within your current and past billing periods, and what that usage cost you. The tools include: A dynamic graphical overview of your...

  • How do I access Direct Your Energy?

    Go to DirectEnergy.com and log into your Online Account Manager. Hover over Usage and Insights in the top navigation bar and click on Direct Your Energy.

  • How can Direct Your Energy benefit me?

    Knowledge is power, and Direct Your Energy will empower you to become a smarter, more thoughtful consumer. You are no longer helpless when it comes to deciphering your energy bill – thanks to Direct Your Energy, you'll better...

• Online Account Manager

  • How Do I Use My Online Account Manager?

    You can pay your bill online by logging into your Direct Energy Online Account Manager by entering your User Name and Password anytime. You should have created a User Name and Password when you placed your order online. If...

  • What information do I need to set up my Online Account Manager?

    If you have never set-up your online account manager previously, you will need to go here. You will need your zip code, local utility, commodity, and account number. You can find this information by looking at your latest b...

  • What information do I need to retrieve my Online Account Manager Username?

    To reset your username you must enter the email address you have on file. Once you have confirmed the email address we have on file, you will need to verify the security question you entered during your account registration process....

  • What information do I need to retrieve my Online Account Manager Password?

    To reset your password, you must enter the email address you have on file. Once you have confirmed the email address we have on file, you will need to enter your account number. Last, you will need to verify the security question...

  • What are the Username and Password requirements for Online Account Manager?

    Your Username can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces. Your Password can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces.

• Direct Energy Products and Services

  • How does Direct Energy's Free Power Saturday Plan work?

    You will NOT be charged for your electric supply consumption on Saturdays for the entire contract term of your agreement. From Sunday to Friday, you will be charged a fixed electricity rate, so you can move your weekday household...

  • What kinds of plans are available from Direct Energy?

    At Direct Energy, we believe in providing customers with energy choice. Therefore, we offer many plans to meet the needs of your home and family. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy,...

  • What is the Cancellation Fee or Early Termination Fee for my plan?

    If you cancel your Direct Energy electricity or natural gas service before your contract term expires, you may be assessed a cancellation or early termination fee. This fee is based upon the term length of your contract and your...

  • What is the Peak Savings Plan?

    Our Peak Savings plan offers you the chance to pay one fixed rate when energy usage cycles are high and a reduced fixed rate when energy usage cycles are lower. During the busiest parts of the day when everyone is using the most...

• Tankless Water Heaters

  • Will installing a tankless water heater save money?

    You will save approximately 30% of the energy previously consumed by your storage tank water heater assuming no lifestyle changes. It's important to note that of your total natural gas costs, your water heater represents 20%.

  • Are tankless water heaters environmentally friendly?

    Since tankless water heaters are more efficient and only heat water when it's needed, they save energy!

  • Are tankless water heaters safe?

    In order to operate, tankless water heaters require a perfect air/gas mixture. That means they won't soot up or produce excessive carbon monoxide. Sensors around the unit will shut it down if it gets too hot.

  • Will I get instant hot water if I install a tankless water heater?

    Tankless water heaters will heat up water as soon as it's turned on, however, the cold water between the tank and your taps still has to travel through the pipes in the house to get to the fixture. You will notice a few seconds...

  • What is the process to replace my existing storage tank unit with a tankless water heater?

    You can contact our Home Services department and a representative will contact you to fully understand your needs and ensure a tankless water heater is the right solution for you. If after the initial phone assessment it's determined...