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You Are Viewing FAQs Categories for Payment
You Are Viewing FAQs Categories for Payment
Paying Your Bill with Direct Energy
How do I view payments I have already scheduled?
view your scheduled payments in your Online Account Manager, please follow these instructions: Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu. Click Scheduled Payments. Your scheduled...
Is there a way to update or add a new payment method?
To add a credit card/debit card to your account, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments tab and click Payment...
How do I change an expired credit card or debit card on file?
To change your expired credit card or debit card, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments tab and click Payment...
How do I delete a credit card/debit card or bank account from my account?
To delete a credit card/debit card or bank account from your account, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments...
Why can't I setup or pay with my bank account (ACH)?
If you had 2 payments get declined for Non-Sufficient Funds (NSF) or any other reason in the last 12 months, you will not be able to make a payment using your bank account (ACH) or schedule your payment using your bank account...
Payment Center and Payment Options
How do I delete my Automatic Payment Rule?
To delete your Automatic Payment Rule, please do the following: Log into or register your Online Account Manager account at https://directenergy.com/account. Select the "Make a Payment" button from the Homepage or the Billing...
How do I set up an Automatic Payment Rule?
From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your direct energy account. To get started, log into or register your...
How do I update my Payment Method? What do I do if my credit card expires?
From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your direct energy account. To get started, log into or register your...
How do I make changes to my Automatic Payment Rule?
You cannot make changes to an existing rule. You must delete the Automatic Payment Rule and Update the payment method and then add a new rule. Updating the payment type attached to the Rule does not update the automatic payment...
How do I Add a New Payment Method?
From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your account. To get started, log into or register your Online Account...
