Some parts of our website may not be compatible with Internet Explorer. For the best
experience on our site, please visit us on Google Chrome, Firefox, Safari, or Microsoft Edge.
for Utility Payment Deferral Program information and other helpful COVID-19 resources.
How to Contact Direct Energy FAQs
To speak with a Direct Energy Customer Service representative for your area, please call 1-866-374-6299. This includes moving your service to a new address, general customer service needs, and more.
If you need to sign up for...
Feeling a little social?
Please visit our social network pages.
Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.