Some parts of our website may not be compatible with Internet Explorer. For the best experience on our site, please visit us on Google Chrome, Firefox, Safari, or Microsoft Edge.
Click here for Utility Payment Deferral Program information and other helpful COVID-19 resources. ×

How can I pay my Direct Energy bill?

There are several different ways to pay your Direct Energy bill in Alberta.

Pay Online: Direct Energy accepts payments via your bank online. When setting up your account for payment (whether a one-time payment or pre-authorized scheduled debit, select Direct Energy (Alberta) or Direct Energy Essential Services from the list of payees.

Pay By Mail Send a cheque or money order to the address on the back of the first page of your bill.

Pay By Phone: You can make a payment using a credit or debit card by calling 1-866-374-6299. We accept all major credit cards (including bank debit cards featuring the logo of a major credit card).

Pay in Person: You can pay your bill in person at most banks and financial institutions. Keep in mind that a transaction fee may be charged at the time of payment. Please have your Direct Energy account number available when making your payment.

For more information, please visit:

Want to contact a customer care representative?

Please visit Contact Us and select your state or province of residence to view the contact information for your area.

Contact Us