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for Utility Payment Deferral Program information and other helpful COVID-19 resources.
How would I be billed?
Your local utility will continue to send you a bill. That bill will include the local utility's charges as well as Direct Energy charges. Your local utility will remit payment to Direct Energy for your gas supply charges.
Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.