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Do I have to be enrolled in Paperless Billing with Direct Energy?
Direct Energy customers do not have to be enrolled in Paperless Billing. This is an optional service we offer to interested customers. Please be advised that customers not enrolled in Paperless Billing will still receive a courtesy e-mail the day a new bill is generated. If you want to be removed from Paperless Billing with Direct Energy, you can call Customer Service at 1-855-452-8869 to speak with a live phone representative or un-enroll by logging into your Online Account Manager.
Billing Information FAQs
How can I pay my Direct Energy bill?
If I choose Direct Energy, how will I be billed?
How can I receive assistance paying my Direct Energy bill?
What do I do if I notice an error on my bill?
Where do I send my payment after I switch to Direct Energy?
How does a Payment Arrangement work with Direct Energy?
In most areas, if you need to set up a Payment Arrangement, you should contact your local utility company to make a plan to pay for the balance on your monthly utility bill.
Who do I contact to change my payment due date?
How do I change the name on my Direct Energy account?
In most areas, you will need to contact your local utility company to change the name and contact information for your account. This is because Direct Energy does not send your bill to you each month.
How do I enroll in Paperless Billing with Direct Energy?
The best time to sign up for paperless billing or electronic billing at the time of enrollment. If you are a current customer, you can log in to your Online Account Manager and enroll in paperless billing. Please note, it may...
Does Direct Energy Offer Paperless Billing?
Direct Energy does offer Paperless Billing to all customers who are interested in receiving fewer pieces of paper mail in their mailbox. When you enroll in Paperless Billing, you will receive an e-mail the day your bill is generated...
Do I have to be enrolled in Paperless Billing with Direct Energy?
Direct Energy customers do not have to be enrolled in Paperless Billing. This is an optional service we offer to interested customers. Please be advised that customers not enrolled in Paperless Billing will still receive a courtesy...