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for Utility Payment Deferral Program information and other helpful COVID-19 resources.
How do I change the name on my Direct Energy account?
In most areas, you will need to contact your local utility company to change the name and contact information for your account. This is because Direct Energy does not send your bill to you each month.
Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.