How can I close my Direct Energy account?

If you are moving to a new address within the Direct Energy service area, you can transfer your service to your new address online or by calling our Customer Care team at 1-888-305-3828. If you are switching from Direct Energy...

How long is a billing cycle?

Your billing cycle begins and ends based upon the meter reading dates determined by the Transmission and Distribution Service Provider (TDSP, also known as the utility company) for your area. Please be advised that Direct Energy...

What is the Electricity Facts Label?

The Electricity Facts Label (EFL) provides you with pricing for your energy usage per kilowatt-hour (kWh), contract, charge breakdown between Direct Energy and your local Transmission & Distribution Service Provider (TDSP, also...

What is the Miscellaneous Gross Receipts Tax?

This is the charge assessed to recover the miscellaneous gross receipts tax imposed on retail electric providers operating in an incorporated city or town having a population of more than 1,000. The acceptable abbreviation for...

What is Usage?

Usage is the measurement of electricity that is consumed by a specific service address during a specific billing cycle. The unit of measurement for usage is a kilowatt-hour, and usage is notated on your bill with the "kWh" abbreviation....

How can I receive assistance paying my Direct Energy bill?

How does Balanced Billing work with Direct Energy?

The Average Billing Plan is designed to even out the highs and lows in your electric bill and is based on your current price plan and usage history at your service location. Your Average Billing Plan recalculates each month and...

What do I do if I notice an error on my bill?

Where do I send my payment after I switch to Direct Energy?

Who do I contact to change my payment due date?

Where can I find information about the different fees and charges from my energy bill?

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How can I pay my Direct Energy bill?

Does Direct Energy offer a leveled or average payment plan to its customers?

Yes, we do have such a service, though we refer to it as "Average Billing." You can call Customer Service at 1-855-452-8869 to speak with a representative in order to express your interest in receiving more information on Average...

How do I enroll in Paperless Billing with Direct Energy?

The best time to sign up for paperless billing or electronic billing at the time of enrollment. If you are a current customer, you can log in to your Online Account Manager and enroll in paperless billing. Please note, it may...

Does Direct Energy Offer Paperless Billing?

Direct Energy does offer Paperless Billing to all customers who are interested in receiving fewer pieces of paper mail in their mailbox. When you enroll in Paperless Billing, you will receive an e-mail the day your bill is generated...

Do I have to be enrolled in Paperless Billing with Direct Energy?

Direct Energy customers do not have to be enrolled in Paperless Billing. This is an optional service we offer to interested customers. Please be advised that customers not enrolled in Paperless Billing will still receive a courtesy...