Billing Information FAQs

How can I pay my Direct Energy bill?

There are several different ways to pay your Direct Energy bill in Alberta. Pay Online: Direct Energy accepts payments via your bank online. When setting up your account for payment (whether a one-time payment or pre-authorized...

If I choose Direct Energy, how will I be billed?

Will my bill look different if I choose Direct Energy?

How would I be billed?

Your local utility will continue to send you a bill. That bill will include the local utility's charges as well as Direct Energy charges. Your local utility will remit payment to Direct Energy for your gas supply charges.

What happens to my budget plan when I switch to Direct Energy?

How can I receive assistance paying my Direct Energy bill?

If you need to set up a Payment Arrangement for a bill, you should contact your local utility company to make a plan to pay your balance.

What is a kilowatt-hour or kWh?

A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

What do I do if I notice an error on my bill?

If you have any questions about the electricity and/or natural gas charges on your Direct Energy bill, please contact our Customer Care Team at 1-855-452-8869.

Where do I send my payment after I switch to Direct Energy?

How does a Payment Arrangement work with Direct Energy?

In most areas, if you need to set up a Payment Arrangement, you should contact your local utility company to make a plan to pay for the balance on your monthly utility bill.

Who do I contact to change my payment due date?

How do I change the name on my Direct Energy account?

In most areas, you will need to contact your local utility company to change the name and contact information for your account. This is because Direct Energy does not send your bill to you each month.