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Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
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You Are Viewing FAQs Categories for Billing
You Are Viewing FAQs Categories for Billing
Billing Information
How can I close my Direct Energy account?
If you are moving to a new address within the Direct Energy service area, you can transfer your service to your new address online or by calling our Customer Care team at 1-888-305-3828. If you are switching from Direct Energy...
How long is a billing cycle?
Your billing cycle begins and ends based upon the meter reading dates determined by the Transmission and Distribution Service Provider (TDSP, also known as the utility company) for your area. Please be advised that Direct Energy...
What is the Electricity Facts Label?
The Electricity Facts Label (EFL) provides you with pricing for your energy usage per kilowatt-hour (kWh), contract, charge breakdown between Direct Energy and your local Transmission & Distribution Service Provider (TDSP, also...
What is the Miscellaneous Gross Receipts Tax?
This is the charge assessed to recover the miscellaneous gross receipts tax imposed on retail electric providers operating in an incorporated city or town having a population of more than 1,000. The acceptable abbreviation for...
What is Usage?
Usage is the measurement of electricity that is consumed by a specific service address during a specific billing cycle. The unit of measurement for usage is a kilowatt-hour, and usage is notated on your bill with the "kWh" abbreviation....
Unbundled Billing
What is included in the TDU Delivery Charges? How are these delivery charges determined?
The TDU Delivery Charge is a mix of usage based fees as well as standard monthly fees. These fees are passed through to you without markup from your local TDU. They cover the cost for maintaining the wires and for distributing...
Why do my distribution charges on my bill seem higher?
We removed all delivery charges assessed by your local utility from your Energy Charge and then consolidated all delivery charges into one line item titled "TDU Delivery Charges." Because all distribution charges are now in one...
Why did my Energy Charge decrease?
We removed all delivery charges assessed by your local utility from your Energy Charge and then consolidated all delivery charges into one line item titled "TDU Delivery Charges." Because all distribution charges are now in one...
Why do I now see the PUC Assessment on my bill?
The PUC Assessment is a new line item on your bill. This fee is assessed by the Public Utility Commission of Texas, and it has always been a part of your monthly price per kilowatt hour. The reason you now see it is because we...
