Contact Direct Energy

Sign Up Now: 1-855-452-8869 Billing & Account: 1-866-374-6299
PLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause. ×

Is Direct Energy affiliated with my local utility?

Direct Energy is a retail supplier of electricity and natural gas (depending on your location), and your local distributor is a regulated entity that delivers electricity or natural gas to your home. Direct Energy is able to purchase electricity or natural gas on the competitive market and sell it to customers.

About Direct Energy in Alberta FAQs

  • How are you different from your competitors?

    As one of North America's largest energy and energy-related services providers, Direct Energy is a diverse, vertically-integrated, and financially strong North American energy company with a solid record of growth in the past...

  • Is Direct Energy affiliated with my local utility?

    Direct Energy is a retail supplier of electricity and natural gas (depending on your location), and your local distributor is a regulated entity that delivers electricity or natural gas to your home. Direct Energy is able to purchase...

Have a question about a plan or need help placing an order?

Call us: 1-855-452-8869

Hours: 7:00am-8:00pm MT (Monday-Friday), 7:00am-5:00pm MT (Saturday)
Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account

  • Your service address

  • Your billing address (if different)

  • Your contact details including email address

  • To be over the age of 18

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