Contact Direct Energy

Sign Up Now: 1-855-452-8869 Billing & Account: 1-866-374-6299
PLEASE BE AWARE OF SCAMS: Scammers are targeting utility customers to register for the Alberta Energy Rebate program.
Rebates will be applied automatically to eligible customers' bills - registration is NOT required. Learn How to Avoid Utility Scams. ×

If I switch electricity suppliers, will my reliability be affected?

By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter reading from your current utility. Your utility company will not change, just the supplier of your electricity and/or natural gas.

General Questions FAQs

Have a question about a plan or need help placing an order?

Call us: 1-855-452-8869

Hours: 7:00am-8:00pm MT (Monday-Friday), 7:00am-5:00pm MT (Saturday)
Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account

  • Your service address

  • Your billing address (if different)

  • Your contact details including email address

  • To be over the age of 18

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