What is the difference between Direct Energy and my local utility company?
Direct Energy is a retail supplier of electricity and natural gas (depending on your location), and your local distributor is a regulated entity that delivers electricity or natural gas to your home. Direct Energy is able to purchase the electricity or natural gas on the competitive market and sell it to customers. Your local distributor continues to deliver that electricity or natural gas to your home.
Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.
Contact Us
Connect
© 2021 Direct Energy. All Rights Reserved.
© 2021 Direct Energy. All Rights Reserved.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
