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USAGeneral Questions FAQs
General Questions FAQs
If I switch electricity suppliers, will my reliability be affected?
By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter...
What is the difference between Direct Energy and my local utility company?
Direct Energy is a retail supplier of electricity and natural gas (depending on your location), and your local distributor is a regulated entity that delivers electricity or natural gas to your home. Direct Energy is able to purchase...
