PLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause. ×

General Questions FAQs

General Questions Frequently Asked Questions for Alberta, General Questions

General Questions FAQs

If I switch electricity suppliers, will my reliability be affected?
By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter...
What is the difference between Direct Energy and my local utility company?
Direct Energy is a retail supplier of electricity and natural gas (depending on your location), and your local distributor is a regulated entity that delivers electricity or natural gas to your home. Direct Energy is able to purchase...

Have a question about a plan or need help placing an order?

Call us: 1-855-452-8869

Hours: 7:00am-8:00pm MT (Monday-Friday), 7:00am-5:00pm MT (Saturday)
Closed Sundays

To enroll, you will need:

To be the person named on the utility account
Your service address
Your billing address (if different)
Your contact details including email address
To be over the age of 18

General Questions FAQs

General Questions FAQs

If I switch electricity suppliers, will my reliability be affected?

What is the difference between Direct Energy and my local utility company?

Call us: 1-855-452-8869

To enroll, you will need:

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