You Are Viewing FAQs Categories for Signing Up for Service

What happens to my service after I switch to Direct Energy?

Can I switch to service with Direct Energy if I am on a contract with another energy company?

We recommend that you contact your current company to ask about your contract expiration date and to learn about cancellation policies for switching to another company.

Are there any fees required to sign up with Direct Energy?

There are no enrollment fees to choose us as your electricity and/or natural gas company.

How do I sign up with Direct Energy?

Enrolling for service with Direct Energy is simple, and you can do it over the phone or via the web, depending upon your location in our service area. There will be no service interruptions, no hassles and you'll receive the same...

What is the cost to switch to Direct Energy?

Switching is easy with Direct Energy! There's no enrollment fee so you can sign up anytime with us at no cost to you. However, your current energy supplier may assess a cancellation fee if you switch providers within your contract...

If I switch electricity suppliers, will my reliability be affected?

By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter...

What is the difference between Direct Energy and my local utility company?

Direct Energy is a retail supplier of electricity and natural gas (depending on your location), and your local distributor is a regulated entity that delivers electricity or natural gas to your home. Direct Energy is able to purchase...

Will I save money by signing up with Direct Energy?

Future savings depend on the direction of commodity prices, which can be very volatile; however, you are not guaranteed savings. Historically, Direct Energy's rates have been very competitive. Our fixed-rate products offer...

What is electricity and natural gas deregulation?

Historically, your natural gas and electricity were supplied and delivered to you exclusively by the local utility company for your area, also known as the Local Distribution Company (LDC). The energy industry across the country...