We are currently experiencing higher than normal call volumes. We apologize for any inconvenience. We'd like to remind you that you can also manage your account online, or review our Frequently Asked Questions.

Do I need a smartphone to have Hive?

No, but without a smartphone you won't be able to use the Hive app and experience Hive products to their fullest. If you don't have smartphone or tablet, you can control your Hive products from your desktop in your Hive dashboard. We recommend using a smartphone or tablet and the Hive app to have the most convenience and ease.

Want to contact a customer care representative?

Please visit Contact Us and select your state or province of residence to view the contact information for your area.

Contact Us

Direct Energy Services

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).