We are currently experiencing higher than normal call volumes. We apologize for any inconvenience. We'd like to remind you that you can also manage your account online, or review our Frequently Asked Questions.

What do I need to have before I can start using Hive?

To use any of the Hive products, you will need the following:

An existing Internet connection; and
A router with a spare ethernet port connection and an extra power supply close to your Internet router. If you want to use the Hive app, you will need an Apple iPhone or iPad using an up-to-date operating system or a device running an up-to-date Android operating system.

Want to contact a customer care representative?

Please visit Contact Us and select your state or province of residence to view the contact information for your area.

Contact Us

Direct Energy Services

Company Information

Customer Service

Connect

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).