Are Hive products secure?

We have strict security measures in place to protect your personal information and access to your system. This includes following robust procedures and encrypting communication with our website and mobile apps using industry standard SSL encryption.

Access to your account is protected by a password that you set the first time that you log in. We recommend that you choose a secure password that is not easily guessed, that you do not write it down or share it with anyone and that you change it regularly. We never store your password unencrypted.

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Please visit Contact Us and select your state of residence to view the contact information for your area.

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© 2018 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).

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