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Can I cancel my energy agreement with Direct Energy by returning my Hive devices?

No, if you choose to cancel your energy enrollment after your rescission period has passed but before the end of your initial contract term, you cannot return your Hive devices to avoid any applicable early termination fee. Your Hive devices are yours to keep at no additional cost, even if you choose to cancel your energy agreement with Direct Energy.

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).