Hive Frequently Asked Questions for Alberta, Hive

Hive FAQs

  • Do I need a smartphone to have Hive?

    No, but without a smartphone you won't be able to use the Hive app and experience Hive products to their fullest. If you don't have smartphone or tablet, you can control your Hive products from your desktop in your Hive dashboard. We recommend using a smartphone or tablet and the Hive app to have the most convenience and ease....

  • Can the Hive Hub use a wireless connection to connect to the internet?

    No, your Hive Hub needs to be physically connected to your Internet router using a network cable (like the one provided with your Hub) to allow you to control your Hive products...

  • Does Hive come with a warranty?

    Yes, Hive comes with a one-year warranty.

  • Can I cancel my energy agreement with Direct Energy by returning my Hive devices?

    No, if you choose to cancel your energy enrollment after your rescission period has passed but before the end of your initial contract term, you cannot return your Hive devices to avoid any applicable early termination fee. Your Hive devices are yours to keep at no additional cost, even if you choose to cancel your energy agreement with Direct Energy....

  • What do I need to have before I can start using Hive?

    To use any of the Hive products, you will need the following:

    1. An existing Internet connection; and
    2. A router with a spare ethernet port connection and an extra power supply close to your Internet router. If you want to use the Hive app, you will need an Apple iPhone or iPad using an up-to-date operating system or a device running an up-to-date Android operating system. ...

    3. How do I get the app for Hive on my smartphone?

      The Hive app is available for Android and iOS users. You can also get a Hive app to use on Kindle Fire....

    4. Are Hive products secure?

      We have strict security measures in place to protect your personal information and access to your system. This includes following robust procedures and encrypting communication with our website and mobile apps using industry standard SSL encryption.

      Access to your account is protected by a password that you set the first time that you log in. We recommend that you choose a secure password that is not easily guessed, that you do not write it down or share it with anyone and that you change it regularly. We never store your password...

    5. What does the Tuneable Hive Active Light do?

      The Tuneable Hive Active Light is a smart light bulb can be changed from a cool blue to warm white tone to fit the needs of its surroundings. It can also be dimmed and controlled from your mobile device, tablet or laptop. You can use the Hive app or website dashboard to set schedules, adjust the tone of your light and set dimming levels for Hive Active Light™.

      The Hive Active Plug requires a Hive Hub to work. If you're an existing Hive customer, you'll already have this. If you are a new customer, you'll need one to get started. Find out more and buy one online at

    6. How do I set up my Hive Active Plug?

      The Hive Active Plug is easy to install and simply replaces an open outlet in your home. The plug pairs to your Hive Hub and gives you control of your household appliances from the Hive app. To get started, follow the steps shown in the user guide located in your package, or watch our how-to videos at https://www.hivehome.com/ca/support. If you are installing more than one Hive Active Plug, install them one at a time and follow the steps shown in the user guide....

    7. What does the Hive Active Plug do?

      The Hive Active Plug gives you the ability to power your household electric appliances and make them controllable from your mobile device. Simply plug it into an open outlet in your home and use it like a normal outlet. You can use the Hive app or website dashboard to set schedules for your appliance or remotely turn the appliance on or off. Have you ever worried that you left the iron on at home? Now you don't have to.

      The Hive Active Plug requires a Hive Hub to work. If you're an existing Hive customer, you'll already have this. If you are a new customer, you'll need one to get started. Find out more and buy one online at

    8. How do I set up my Hive Active Light?

      The Hive Active Light is easy to install and simply replaces your existing light bulb. It pairs to your Hive Hub and gives you control of your lights from the Hive app. To get started, follow the steps shown in the user guide located in your package, or watch our how-to videos at www.hivehome.com/ca/support. If you are installing more than one Hive Active Light, install them one at a time and follow the steps shown in the user guide....

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All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).

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