Comfort & Control Plan with Nest Learning Thermostat Frequently Asked Questions for Alberta, Comfort & Control Plan with Nest Learning Thermostat

Comfort & Control Plan with Nest Learning Thermostat FAQs

  • Can I use the Comfort and Control Plan if I don't have an e-mail address?

    An e-mail address is required for enrollment in the 5-Year Comfort and Control Dual Fuel Plan.

    If you choose to not have an e-mail address, let's talk about other options that you may have:

    • Electricity Plans
    • Natural Gas Plans
    • Dual Fuel...

    • What is the Device Cost Recovery Fee?

      If you cancel your Comfort & Control plan before your contract term concludes, you will be assessed a Device Cost Recovery Fee for your Nest Learning Thermostat. Please view the Rate Plan Summary for your Comfort & Control Plan for more...

    • Can I use Furnace Heads-Up with my first or second generation Nest Thermostat?

      Yes. Furnace Heads-Up is backwards compatible with first or second generation...

    • What is Furnace Heads-Up and how does it work with the third generation Nest Thermostat?

      With Furnace Heads-Up, your Nest Thermostat will notify you when your furnace isn't working properly so you can fix it in a timely...

    • Can I use Farsight with my first or second generation Nest Thermostat?

      No. Farsight is not backwards compatible with first or second generation...

    • What is Farsight and how does it work with the third generation Nest Thermostat?

      With the new Farsight feature, when your Nest Thermostat spots you across the room, it lights up beautifully to show you the time and temperature you've set. And as you approach your Thermostat, it transitions to the main...

    • How is the third generation Nest Thermostat similar to previous models?

      • DIY Installation: Installing the third generation Nest Thermostat is DIY and the steps are the same. For installation directions, click here.
      • Works with Nest (WWN): WWN integrations are backwards and forwards compatible with all Nest product models. No changes need to be made to your WWN integrations in order for them to work with the third generation product. However, Farsight is not backwards compatible with WWN integrations.
      • Seasonal Savings & Rush Hour Rewards: Seasonal Savings and Rush Hour Rewards are backwards and forward compatible and work with all Nest Thermostat product generations.
      • Warranty: All Nest product generations have the same 2-year warranty.
      • Nest Mobile App: The Nest movile mobile app works with all Nest Thermostat product...

      • How is the third generation Nest Thermostat different from previous models?

        • Appearance: The third generation Nest Learning Thermostat is thinner and sleeker. It has a bigger, sharper display.
        • Farsight: The third generation Nest Learning Thermostat includes the Farsight feature, which can now show you the time or the temperature you've set from across the room.
        • Product Parts: The base unit and display unit of first and second generation models are not interchangeable with those of the third generation...

        • What Nest Thermostat product model will I receive with a Comfort & Control Plan?

          If you enrolled in a Comfort & Control Plan with Direct Energy on or after September 1, 2015, you will receive the third generation Nest Thermostat at no cost (a $249...

        • Do I need Wi-Fi to use the Nest Learning Thermostat™?

          The Nest Learning Thermostat™ doesn't require a Wi-Fi connection to heat and cool your home, but a Wi-Fi connection is recommended if you want to take full advantage of the features available from...

        • Can I use multiple Nest Learning Thermostats in my home?

          Yes, you can use multiple Nest Learning Thermostats™ in your home. In fact, if you do have multiple thermostats in your home, we recommend all of them be Nest Learning Thermostats so you maximize your energy efficiency and...

        • How do I reduce my energy usage with the Nest Learning Thermostat™?

          Nest provides you the Nest Leaf on your Nest Learning Thermostat™ to help you learn how to use energy more effectively in your home so you can reduce your energy usage. The Nest Leaf appears on the display or in the Nest app when you choose an energy-saving temperature. Nest will personalize the Leaf to your home and schedule. The Leaf will challenge you to choose temperatures that are a little lower or higher than you?re used to. Simply setting your Nest to save one degree can save up to 5% on your annual heating and cooling.

          Nest also provides you a Monthly Energy Report filled with data about how much energy you used, where you used it, and when it was used. You will then receive helpful tips designed to encourage you to reduce your energy usage at...

        • What is Airwave?

          The Airwave feature of your Nest Learning Thermostat™ turns off your air conditioner (AC) a few minutes early, but keeps the fan running. You stay cool while your AC runs up to 30%...

        • What is the Nest Leaf?

          The Nest Leaf appears on the screen of your Nest Learning Thermostat™ when you're saving energy. Look for the Nest Leaf every time you change the...

        • What is Auto-Schedule?

          With Auto-Schedule, the Nest Learning Thermostat™ remembers what temperatures you like and builds a custom schedule for your home in about a...

        • How does Remote Control work?

          When your Nest Learning Thermostat™ is connected to the Wi-Fi network in your home, Remote Control can change the temperature in your home from your preferred smartphone, tablet, or...

        • What is Cool to Dry?

          With Cool to Dry, the Nest Learning Thermostat™ uses your air conditioner (AC) to reduce excessive humidity and help create a healthier environment in your home, especially when you're away. Cool to Dry can be expensive, so we only recommend it if your summers are very humid and you don't have another, more efficient way to dehumidify your...

        • What is Sunblock?

          Up to 60% of thermostats are exposed to direct sunlight throughout the year, causing them to read a temperature up to 25ºF (or 14°C) higher than the actual temperature in the room. The Sunblock technology for your Nest Learning Thermostat™ automatically adjusts to direct sunlight so the Nest reads and sets the correct temperature for your...

        • What is True Radiant?

          True Radiant is a Nest Learning Thermostat™ feature that keeps homes with in-floor radiant or boiler-and-radiator systems more comfortable. It reduces temperature swings and starts heating early so you get the temperature you want when you want...

        • What is Early-On?

          Early-On is a Nest Learning Thermostat™ feature that turns on the heating or cooling early to get you to the temperature you want at the time it's set on your Nest's...

        • What is Heat Pump Balance?

          Heat Pump Balance is a Nest Learning Thermostat™ feature for homes with a heat pump and auxiliary heat. It lets you choose how much expensive auxiliary heat to use according to your preferences for comfort or...

        • I heard that Google bought Nest. Will Nest share my information with Google?

          For details on Nest's privacy policy, please refer to the Nest Web Site Privacy Policy or you call Nest Customer Care at 1-855-469-NEST...

        • Why is there a fee if I cancel the Comfort & Control Plan? There is not one with your other plans.

          The $200 Device Cost Recovery Fee was put in place to recover the cost of the Nest Learning Thermostat™ should you cancel your service with us before your Comfort & Control Plan...

        • If I cancel the Comfort and Control Plan, will I receive a fee?

          If you cancel your service with Direct Energy on Comfort and Control Plan, you will be assessed a Device Cost Recovery Fee of $200 to recover the cost of the Nest Learning...

        • If I cancel do I get to keep the Nest Learning Thermostat™?

          Yes, if you can cancel your service with Direct Energy on the Comfort and Control Plan before your plan expires, you can keep the Nest Learning Thermostat™. However, you will be assessed a $200 Device Cost Recovery Fee to recover the cost of the...

        • Why do you need my e-mail address for The Nest Learning Thermostat?

          Direct Energy needs to be able to e-mail you information such as when to expect more information from Nest, Nest's contact information, and guidelines for when you should receive your Nest Learning Thermostat™.

          Nest will also communicate with you through email. They will send you a shipping confirmation email containing the details that the Nest Learning Thermostat was shipped, tracking information, and how to contact Nest for any...

        • What is the phone number for Nest?

          You can contact Nest by calling 1-855-469-6378.

        • What is the value of the Nest Learning Thermostat?

          The retail value of the Nest Learning Thermostat™ is...

        • What kind of information is Nest able to obtain about me and my house with the use of the Nest Learning Thermostat?

          Keeping your data from your Nest Learning Thermostat™ private and secure is incredibly important to us. We also want you to have access to your own data, especially if it can help you save energy.

          Nest will store and encrypt personal info like your energy use, temperature adjustments, email address, and location. We won't share any of this information for commercial or marketing purposes without asking you. Ever. But we may use it to give you personalized reports or suggestions like the Nest Energy Report or Energy History.

          Information from your thermostat is stored on Nest's cloud servers for as long as you're a Nest customer. If you would like for Nest to delete that data, give them a call at 1-855-469-NEST.

          If you would like more detail, you can read Nest's full privacy statement online at

        • Where can I download the Nest Smartphone App?

          You can download the Nest smartphone app at the iTunes App Store, Google Play, or Amazon App...

        • Is there a warranty on the Nest Learning Thermostat?

          Yes, the Nest Learning Thermostat™ has a warranty of 2 years from the date of purchase. Your date of purchase is the day that Nest ships the thermostat to...

        • How do I program my Nest Learning Thermostat?

          Actually, you don't really program it at all. Once you install the device and set the Nest Learning Thermostat™ to a setting you like, it begins learning your habits and behaviors. From there, the Nest will automatically adjust usage to match your schedule and habits. While you can continue to manually adjust the temperature, the Nest Learning Thermostat typically takes care of this for...

        • Is my HVAC system compatible with the Nest Learning Thermostat?

          The Nest Learning Thermostat™ is compatible with 95% of residential HVAC systems. To learn if your HVAC system is compatible with the Nest Learning Thermostat, we recommend you use this Compatibility Widget created by...

        • When will I receive my Nest Learning Thermostat?

          You will receive your Nest Learning Thermostat™ within 4-6 weeks after your contract start date. You will also receive a shipping confirmation email from Nest once your thermostat...

        • What are the benefits of the Nest Learning Thermostat?

          The Nest Learning Thermostat™ provides a wide range of benefits:

          • No complex programming
          • Learns your preferences
          • Saves energy - could cut 20% off your heating and cooling bill
          • Internet-powered so that you can connect to your Nest Learning Thermostat from anywhere using your smartphone, tablet, or laptop
          • Informs you when you are saving energy
          • Easy to use - packed with technology to make it simple
          • Easy to install - majority of customers can install it in 30 minutes or less
          • Professional installation available if you need help
          • A Monthly Energy Report is sent with tips to save more
          • Premium solid stainless steel ring around Nest Learning Thermostat reflects your wall color to blend into the...

          • What is Home/Away Assist?

            Eco saves energy by reducing heating and cooling in empty homes. Instead of having to turn the thermostat down every time you leave the house (and back up when you return), the Nest Learning Thermostat™ turns itself down automatically when it senses that you're...

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