You Are Viewing FAQs Categories for Plans, Products, and Services

• Tankless Water Heaters

  • Will installing a tankless water heater save money?

    You will save approximately 30% of the energy previously consumed by your storage tank water heater assuming no lifestyle changes. It's important to note that of your total natural gas costs, your water heater represents...

  • Are tankless water heaters environmentally friendly?

    Since tankless water heaters are more efficient and only heat water when it's needed, they save...

  • Are tankless water heaters safe?

    In order to operate, tankless water heaters require a perfect air/gas mixture. That means they won't soot up or produce excessive carbon monoxide. Sensors around the unit will shut it down if it gets too...

  • Will I get instant hot water if I install a tankless water heater?

    Tankless water heaters will heat up water as soon as it's turned on, however, the cold water between the tank and your taps still has to travel through the pipes in the house to get to the fixture. You will notice a few seconds of cold water coming out of the fixture before the hot water arrives at the tap.

    Also, a tankless water heater needs a minimum flow to get the unit to operate. If you just turn on the tap slightly you may find it doesn't turn on. You need at least 66 gallons per minute to have the unit heat up the water flowing through...

  • What is the process to replace my existing storage tank unit with a tankless water heater?

    You can contact our Home Services department and a representative will contact you to fully understand your needs and ensure a tankless water heater is the right solution for you. If after the initial phone assessment it's determined that a tankless water heater will meet your needs and installation requirements, an Energy Management Consultant will visit your home to confirm all details and initiate the installation...

• Hive

  • Do I need a smartphone to have Hive?

    No, but without a smartphone you won't be able to use the Hive app and experience Hive products to their fullest. If you don't have smartphone or tablet, you can control your Hive products from your desktop in your Hive dashboard. We recommend using a smartphone or tablet and the Hive app to have the most convenience and ease....

  • Can the Hive Hub use a wireless connection to connect to the internet?

    No, your Hive Hub needs to be physically connected to your Internet router using a network cable (like the one provided with your Hub) to allow you to control your Hive products...

  • Does Hive come with a warranty?

    Yes, Hive comes with a one-year warranty.

  • Can I cancel my energy agreement with Direct Energy by returning my Hive devices?

    No, if you choose to cancel your energy enrollment after your rescission period has passed but before the end of your initial contract term, you cannot return your Hive devices to avoid any applicable early termination fee. Your Hive devices are yours to keep at no additional cost, even if you choose to cancel your energy agreement with Direct Energy....

  • What do I need to have before I can start using Hive?

    To use any of the Hive products, you will need the following:

    1. An existing Internet connection; and
    2. A router with a spare ethernet port connection and an extra power supply close to your Internet router. If you want to use the Hive app, you will need an Apple iPhone or iPad using an up-to-date operating system or a device running an up-to-date Android operating system. ...