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Paying Your Bill with Direct Energy FAQs
How long does it take before my payment is posted to my Online Account Manager?
Your payment may take up to 2 hours to be posted to your account and accurately displayed within your Online Account Manager.
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Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.
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© 2020 Direct Energy. All Rights Reserved.
© 2020 Direct Energy. All Rights Reserved.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
