Click here for Utility Payment Deferral Program information and other helpful COVID-19 resources. ×

Paying Your Bill with Direct Energy Frequently Asked Questions for Alberta, Paying Your Bill with Direct Energy

Paying Your Bill with Direct Energy FAQs

How long does it take before my payment is posted to my Online Account Manager?
Your payment may take up to 2 hours to be posted to your account and accurately displayed within your Online Account Manager.

Feeling a little social?

Please visit our social network pages.

Want to contact a customer care representative?

Please visit Contact Us and select your state or province of residence to view the contact information for your area.

Direct Energy Services

Company Information

Customer Service

Connect

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).