Contact Direct Energy

Sign Up Now: 1-855-452-8869 Billing & Account: 1-866-374-6299
PLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause. ×

Paying Your Bill with Direct Energy FAQs

Paying Your Bill with Direct Energy Frequently Asked Questions for Alberta, Paying Your Bill with Direct Energy

Paying Your Bill with Direct Energy FAQs

Have a question about a plan or need help placing an order?

Call us: 1-855-452-8869

Hours: 7:00am-8:00pm MT (Monday-Friday), 7:00am-5:00pm MT (Saturday)
Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account

  • Your service address

  • Your billing address (if different)

  • Your contact details including email address

  • To be over the age of 18

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