Paying Your Bill with Direct Energy Frequently Asked Questions for Alberta, Paying Your Bill with Direct Energy

Paying Your Bill with Direct Energy FAQs

How long does it take before my payment is posted to my Online Account Manager?
Your payment may take up to 2 hours to be posted to your account and accurately displayed within your Online Account Manager.

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All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).