PLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause. ×

Who do I call if there is an error on my bill?

Please call our Customer Care line at 1-866-374-6299.

Billing & Payment FAQs

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